Maison is your hotel's virtual concierge, expertly trained to engage in natural conversations with guests through your website. Acting as an extension of your operations team, this sophisticated chatbot ensures seamless guest communication 24/7. By providing instant, personalized assistance the moment guests visit your website, Maison handles everything from detailed inquiries to tailored recommendations, elevating your guest service standards to new heights.

Maison operates using flexible, non-proprietary web technology and can be added to your hotel website with a simple code snippet. Its design allows for easy customization to reflect your brand’s unique voice and personality, and you can tailor the chatbot’s responses based on as much or as little hotel-specific information as you want. Your guests can easily explore room options, amenities, promotions, workspaces, travel logistics, and local recommendations for dining, events, and attractions.

Maison enhances guest satisfaction by resolving inquiries rather than redirecting guests or placing them on hold. It also provides valuable insights into guest needs and preferences, helping your team further refine in-person service. Maison’s personalized conversations can improve direct bookings and increase revenue, especially with natural upselling that fits seamlessly into guest interactions. By handling routine questions, Maison frees up staff to focus on complex tasks, elevating the overall guest experience.

Maison is crafted exclusively for hotels, integrating deep industry knowledge to meet the specific needs of both guests and operators. With Maison, you’ll have a chatbot that handles a range of inquiries, from availability and pricing to upselling, booking management, concierge support, and even personalized guest interactions—all with a hospitality-first approach. Rather than feeling like they’re working through an automated menu, your guests experience a natural, engaging dialogue. Maison enables guests to communicate in their own words, allowing them to ask open-ended questions or simply chat as they would with a member of your team. Maison’s responses are designed to feel seamless and empathetic, much like the service of a seasoned hotelier.

Maison also understands the importance of reaching a global audience, supporting multiple languages to ensure guests from anywhere feel personally attended to. For your team, Maison is straightforward to implement and adjust, with no complex dashboards or systems to navigate. You can easily make updates right from your own website, ensuring that Maison works as a natural extension of your hotel’s voice and standards.

Maison is guided by a belief that hospitality is an authentically human experience, not simply a transaction. We understand that hoteliers have an inherent dedication to impeccable service, prioritizing personalized connections over automation. When guests choose your property, they’re offering a unique trust, and we know you see this as a privilege. Maison’s role is to uphold this trust by handling routine inquiries, so your staff can focus on what they do best: delivering memorable, face-to-face experiences that deepen the guest connection. By addressing the simple questions, we allow your team to engage guests with authentic warmth, fostering genuine relationships that set your property apart.