What are virtual concierge services, and how do they benefit hotel guests?

Published January 10, 2025 in FAQ

Virtual concierge services are AI-powered platforms that provide guests with instant access to information and services without human intervention. These services can assist with room service orders, provide information about hotel amenities, offer recommendations for local attractions, and handle special requests. By providing immediate and accurate responses, virtual concierges enhance the guest experience by ensuring their needs are met promptly.

In summary: Virtual concierge services are AI-driven platforms that offer guests immediate assistance with various needs, enhancing their overall experience.

Why it matters: Offering virtual concierge services meets the modern guest’s expectation for instant assistance, leading to increased satisfaction and loyalty.