What role does conversational AI play in upselling and cross-selling in hotels?

Published January 10, 2025 in FAQ

Conversational AI drives upselling and cross-selling by analyzing guest preferences and offering tailored recommendations for room upgrades, dining packages, and exclusive experiences. These AI systems can dynamically adjust offers based on real-time interactions, maximizing revenue opportunities.

In summary: Conversational AI supports upselling by offering personalized, real-time recommendations that align with guest preferences.

Why it matters: Effective upselling increases average booking values, boosts revenue, and enhances the overall guest experience by introducing them to premium offerings.